Larderf Remantle
Your privacy

Privacy Policy

This privacy policy explains how The Yard & Felt Social Bistro collects, uses, discloses, and protects personal information when you visit our website, use our services, or interact with us at our venue.

It applies to all visitors, customers, and users of our website and venue, and covers information collected both online and offline. We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Effective date: 19 September 2026. This policy replaces any previous versions. We may update this policy from time to time; the latest version will always be posted on this page.

Personal Information We Collect

Information You Provide

We collect personal information you voluntarily provide when making bookings, enquiries, or using our services. This may include:

  • Name, email address, and phone number
  • Date of birth for age verification, as our venue has a 21+ entry requirement
  • Payment details for transactions
  • Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • IP address, browser type, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar technologies — see our Cookie Policy for details

Information from Third Parties

We may receive information about you from third-party services you use to interact with us, such as:

  • Social media platforms if you engage with our content
  • Booking platforms or payment processors

How We Use Your Personal Information

Primary Purposes

We use your personal information to provide and improve our services, including:

  • Processing bookings and reservations
  • Verifying age for casino entry, as our venue is strictly 21+
  • Responding to enquiries and providing customer support
  • Sending transactional communications, such as booking confirmations
  • Complying with legal and regulatory obligations

Marketing Communications

With your consent, we may send you promotional materials about our venue, events, and offers. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. We do not sell your personal information to third parties.

Disclosure of Personal Information

Third-Party Service Providers

We may share your personal information with trusted third parties who assist us in operating our business, including:

  • Payment processors
  • Booking and reservation platforms
  • IT and website hosting providers
  • Marketing and analytics services

Legal and Regulatory Disclosures

We may disclose personal information when required by law or to protect our rights and safety. This includes compliance with legal processes or government requests, prevention of fraud or illegal activity, and enforcement of our terms and conditions.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. You will be notified of any such change and any choices you may have.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. These include:

  • Essential cookies for site functionality
  • Analytics cookies to understand visitor behaviour
  • Preference cookies to remember your choices

For detailed information about the cookies we use, how long they stay on your device, and how you can manage your preferences, please refer to our Cookie Policy.

Data Security and Retention

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Access controls and staff training
  • Regular security reviews

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Booking records may be kept for a reasonable period for business and legal purposes. When information is no longer needed, it is securely deleted or anonymised.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. Contact us using the details below to make a request. We will respond within a reasonable timeframe as required by law.

Opt-Out and Deletion

You may opt out of marketing communications at any time and request deletion of your personal information where applicable. Use the unsubscribe link in emails or contact us directly. Deletion requests will be assessed against legal retention requirements.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

International Data Transfers

We may use third-party service providers located outside Australia, which may involve the transfer of personal information overseas. Where such transfers occur, we take reasonable steps to ensure the information is handled in accordance with Australian privacy laws. By providing your personal information, you consent to such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated effective date. We encourage you to review this policy periodically. This version is effective as of 19 September 2026.

Contact Us About Privacy

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the following details: